Booking Terms and Conditions, Payment and Cancellation Policy
Your reservation request must be confirmed by e-mail or fax
within 24 hours or you will receive a message that your request
is being processed.
Any amendment you ask for should be advised by e-mail or fax and
confirmed accordingly. In case there is no
availability we will give you an option in a similar
hotel with similar rates.
Late arrivals after
hrs local time and late check-outs after
hrs should be notified in writing. Late check-outs are charged
usually with 50 % from the normal rate.
If you cancel part of your stay after arrival,
Kubera 21 must be informed
immediately. Please note that in some cases the shorter stay may
affect the rates rule applied to your reservation.
Any extension should be announced in time enough and confirmed
You must carry an accommodation voucher issued by
Kubera 21. A copy of this is issued
and sent to you either on receipt of the authorization form (PDF)
when paying by credit card or on receipt of payment in case of
money transfer. The original of your voucher is delivered to the
hotel before your arrival.
If you order extra service such as airport transfer, city-tour
or excursion, this will be confirmed and quoted and will be
included on a separate voucher.
All hotel rates are quoted per room per night in EUR and do
include breakfast, VAT and local taxes.
Full prepayment for all individual hotel bookings and extra services is
required at least 3 days prior to rendering of services.
Financial issues occurring after
arrival concerning extended or shortened stay are discussed and
arranged directly with Kubera 21
Visa & EuroMaster cards are
accepted. In case of payment by credit card we require an authorization form (PDF)
that must be filled out properly and signed by the card
holder. The form must be sent back to us by fax or e-mail.
Your signature must be visible within the e-mail.
Other methods of payment, such as bank checks, Western Union,
Quick Pay or other must be explicitly agreed upon and confirmed
by Kubera 21.
Credit card payment of amount less than 180 EUR will be charged
with 4 % in addition.
Payment by bank transfer is made directly to
Kubera 21 Ltd bank account. Any bank
transfer under 250 EUR will attract a supplement of 15 EUR.
Each party covers the bank charges of its own bank.
All cancellations must be made by you in writing by fax or
e-mail.and confirmed accordingly.
If we do not receive payment or duly
signed authorization 3days prior to arrival date and/or rendering of services, your reservation will be
Cancellations made 48 to 72 hours prior to arrival date will
result in 50 % charge from the total amount for the first night
and related services. If the cancellation is received 24 to 48
hours prior to arrival, we will charge you 75
% from the total amount for the
first night and related services.
All cancellations made after
hrs local time on the day prior to your arrival will incur one
hotel night charge as well as the respective amount for all
additional services contracted for the first night.
Non-show up fee
is due 100 % for the first hotel night and 100 % for the
services contracted for the arrival date, if any.
On making your reservation or ordering services you agree to the
above terms and conditions.