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Kubera 21


Individual Hotel Booking Terms and Conditions, Payment and Cancellation Policy

Your reservation request must be confirmed by e-mail or fax within 24 hours or you will receive a message that your request is being processed.

Any amendment you ask for should be advised by e-mail or fax and confirmed accordingly. In case there is no availability  we will give you an option in a similar hotel with similar rates.

Late arrivals after 16:00 hrs local time and late check-outs after 12:00 hrs should be notified in writing. Late check-outs are charged usually with 50 % from the normal rate.

If you cancel part of your stay after arrival, Kubera 21 must be informed immediately. Please note that in some cases the shorter stay may affect the rates rule applied to your reservation.

Any extension should be announced in time enough and confirmed accordingly.

You must carry an accommodation voucher issued by Kubera 21. A copy of this is issued  and sent to you either on receipt of  the authorization form (PDF) when paying by credit card or on receipt of payment in case of money transfer. The original of your voucher is delivered to the hotel before your arrival.

If you order extra service such as airport transfer, city-tour or excursion, this will be confirmed and quoted and will be included on a separate voucher.


All hotel rates are quoted per room per night in EUR and do include breakfast, VAT and local taxes.

Full prepayment for all individual hotel bookings and extra services is required at least 3 days prior to rendering of services.

Financial issues occurring  after arrival concerning  extended or shortened stay are discussed and arranged directly with Kubera 21 Ltd.

Visa & EuroMaster cards are accepted. In case of payment by credit card we require an authorization form (PDF) that must be filled out properly and signed by the card holder. The form must be sent back to us by fax or e-mail. Your signature must be visible within the e-mail.

Other methods of payment, such as bank checks, Western Union, Quick Pay or other must be explicitly agreed upon and confirmed by Kubera 21.

Credit card payment of amount less than 180 EUR will be charged with 4 % in addition.

Payment by bank transfer is made directly to Kubera 21 Ltd bank account. Any bank transfer under 250 EUR will attract a supplement of 15 EUR. Each party covers the bank charges of its own bank.

Cancellation Policy

All cancellations must be made by you in writing by fax or e-mail. and confirmed accordingly.

If  we do not receive payment or duly signed authorization 3 days prior to arrival date and/or rendering of services, your reservation will be cancelled automatically.

Cancellations made 48 to 72 hours prior to arrival date will result in 50 % charge from the total amount for the first night and related services. If the cancellation is received 24 to 48 hours prior to arrival, we will charge you 75 %  from the total amount for the first night and related services.  

All cancellations made after 16:00 hrs local time on the day prior to your arrival will incur one hotel night charge as well as the respective amount for all additional services contracted for the first night.

Non-show up fee is due 100 % for the first hotel night and 100 % for the services contracted for the arrival date, if any.

On making your reservation or ordering services you agree to the above terms and conditions.

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Tel./Fax: (+359-2) 955 9171
Tel.: (+359-87) 818 2171

PO Box 532
1000 Sofia, Bulgaria


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